At bookmylabs.in, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept refunds for orders.

Refunds for Lab Services: If you’ve placed an order for our lab/diagnostic services, you may cancel it anytime two hours before your scheduled sample collection. If payments are directly made to the service providers for diagnostic purposes, any claims that arise must be made to the chosen service provider, as Bookmylabs and its representatives are only facilitators. If you’ve made a payment to bookmylabs.in, refund will be processed for requests raised with three (3) days of order request placed.

Returns and Refunds for Third Party Affiliate Orders: Return and refund requests for orders placed by our third-party affiliates will be addressed by the respective affiliate. Please contact them for any claim that may arise. Bookmylabs will not be liable for refunds for the payments initiated through third party affiliates.

Refunds timeline: Refunds for all eligible Returns are issued through the payment method used at the time of purchase, except for Cash on Delivery.

For Cash on Delivery orders: For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account.

• The Bank Account Number

• IFSC Code

• Account Holder’s Name

• Bank Name

• Bank Branch

Important: Refunds cannot be processed to third-party accounts. The name on your Bookmylabs India Private Limited account should match with the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same account. NEFT refunds will typically be initiated in three business days from our end and will be credited to your account in another two to three business days. Bookmylabs India Private Limited will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.

Changes to Our Cancellation/Refund Policy
We reserve the right to change, modify, add or delete portions of the terms of this cancellation/refund policy, at our sole discretion, at any time. It is our policy to post any changes we make to our cancellation/refund policy on this page. The date the cancellation/refund policy was last revised is identified at the top of the page. Your continued use of the Website or App after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You are responsible for periodically visiting our Website or App and this cancellation/refund policy to check for any changes.

*Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Bookmylabs India Private Limited corporate office operates.

The time frame for different payment modes is given below: